Drums Are Life: Exploring the rhythms of life through the drum.
Drums Are Life Return Policy
At Drums Are Life, we take pride in providing high-quality, custom-made merchandise that reflects your passion for rhythm and drumming. Since our products are made on demand, we have specific guidelines for returns, refunds, and exchanges. Please read our policy carefully:
1. Non-Returnable Items
Due to the custom nature of our products, we cannot accept returns or exchanges for:
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Incorrect sizes or colors chosen by the customer
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Change of mind after purchase
We encourage customers to carefully review product descriptions, size guides, and design details before placing an order.
2. Damaged or Defective Products
If your product arrives damaged, defective, or misprinted, we’re here to help! Please follow these steps:
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Report the Issue: Contact us here within 30 days of receiving your order.
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Provide Evidence: Include a clear description of the issue and photos of the product showing the damage or defect.
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Resolution: We will review your request and, if approved, arrange for a replacement or refund at no additional cost to you.
3. Lost Packages
If your package is lost during shipping, please reach out to us here with your order number. We will work with the shipping provider to investigate and resolve the issue.
4. How to Contact Us
For questions or concerns about your order, you can reach us here:
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Support Hours: [Mon-Sat, 8 AM - 8 PM MST]
5. Additional Information
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Refunds or replacements are only offered for items with manufacturing issues or shipping damage.
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We do not accept returns for items purchased from third-party sellers.
Thank you for supporting Drums Are Life! We’re committed to ensuring you have an exceptional experience and love your custom-made merchandise.